Return & Exchange Policy

  • All products can be exchanged within 14 days from the invoice date.
  • All exchanged products must be in original condition, unworn and unwashed with original hang tags and labels.
  • We will not accept products that have been worn, used, altered, damaged other than manufacturing defect. Products damaged as a result of wear and tear are not considered defective.
  • Exchange is subject to availability and granted once for each item.
  • If the value of the exchanged item exceeds the value of the returned item, then additional payment is required to cover the excess. If the value of the exchanged item is lower than the value of the returned item, no cash is refunded.
  • Please contact us at info@nicole.com.my or +03-92839988 if you have any questions or doubts.